When I signed my contract with PwC in 2011, my job title said: “Salesforce consultant”. That same contract stated that the job entails giving pre sales demo’s, capturing business requirements and translating them into a realistic and actionable solution design, implement the Salesforce platform end to end and project management.

Salesforce “Live Agent” has significantly risen in usage and evolved during the past years. What used to be a mere website functionality has now become an essential part of the customer experience.

You might have heard that Salesforce is disabling TLS 1.0 encryption protocol. We all know that the Internet is one big network setup with its own protocol suite, most commonly known as TCP/IP.