COVID-19 impact: how to quickly resolve bottlenecks with automation technologies?
Breaking processes and overwhelmed help lines with chatbots and other digital technologies. COVID-19’s impact has surprised all and very few can claim they were fully prepared. The news and updates are rolling and government measures are continuously being updated. What about putting people in technical unemployment with a special premium system? Great idea, but
Salesforce B2B Commerce Cloud (part 2)
Author of this article: Bernard Van Heuverswyn (PwC Salesforce Team) In part one of this article, we saw that since its creation, Salesforce has constantly extended the scope of its customer relationship management (CRM) platform to other traditional services for medium and large companies. Differences between B2C and B2B solutions In part one, we
Dreamforce 2019 – My 7 takeaways
Dreamforce, Salesforce’s biggest event of the year, recently wrapped up in San Francisco. As a global strategic Salesforce Partner and one of the main sponsors of this event, PwC’s Salesforce Teams joined the event from everywhere around the world. In addition to that, I am pleased to share with you that PwC has been granted
Salesforce B2B and B2C Commerce Cloud: How the journey started
Author of this article: Bernard Van Heuverswyn (PwC Salesforce Team) Salesforce, a CRM? Yes, and then some! Salesforce was founded in 1999 by a small group of people including Marc Benioff, its current CEO. What was his idea? A customer relationship management (CRM) platform as SaaS (Software as a Service), without the need to worry
Solutions for mandate e-invoicing and Making Tax Digital
The challenge As you may be well aware by now, as from 1 January 2019, e-invoicing becomes mandatory for transactions carried out between taxpayers resident or established for VAT purposes in Italy. This means that as from this date, your IT solution needs to exchange e-invoices in a specified XML format, bidirectionally through the government run Interchange System (so-called
